FAQ2018-08-31T18:06:18+00:00

F A Q

Frequently Asked Questions

CUSTOMER SERVICE

Daily Hours of Operation for Customer Service:
Monday-Friday 10:00am-6:00pm UTC+8
Closed Saturday/Sunday.

Contact customer service by calling +852 5508 8787 or send us a message through our contact form.

Depending on your country, we accept a wide variety of payment. Please send us your detail in our contact page and we will get back to you in more detail.

Parts and accessories differ from product to product. Product specific information can be found on each product page on this website. Please call us at +852 5508 8787 and speak to our service department.

You may also send us a message through our contact form.

Warranties differ from product to product. Specific warranty information can be found on each product page on this website. For more specifics, please leave us a message on our contact page.

Any returns must be approved prior to shipping a product back. All products must be in original packaging and in new condition, on a pallet. Assembled units cannot be returned. All returns are subject to a 20% restocking charge. All refunds will be less shipping, freight and handling costs incurred both directions.

SHIPPING

Please contact us with the shipping address for the most accurate shipping cost.

No, we do not. We must have a physical address to deliver all shipments.

If a product is out of stock a notice will be listed next to the item.

After your order ships you will receive a confirmation e-mail that will contain a tracking number.

After your order ships you will receive a confirmation e-mail that will contain a tracking number which you can click on to track your order.

Once your order is received and processed, all in-stock items will be shipped within *2-4 days, excluding weekends.

ASSAULT AIRBIKE

Our Assault AirBike is designed to assemble quite easily. In fact, it is roughly 75% assembled right out of the box. Simply follow the instructions and allow yourself approximately 35-45 minutes. The tools to assemble the product are included.

YouTube video instructions here: https://youtu.be/hZ4KJLJmunk

Dimensions (Assembled): 50.9”L x 23.3”W x 48.4”H (cm 129.4L x 59.3W x 123H)

Dimensions (Boxed): 51.25”L x 11.25”W x 35.3”H (cm 130.2L x 28.4W x 89.7H)

Weight (Assembled): 98.1lbs (44.5Kg)

Weight (Boxed): 109.1lbs (49.5kg)

UPC#: 894458001630

Yes it does and very little work is needed! Follow our YouTube instructions here: https://youtu.be/4weOds20XYo

ASSAULT AIRRUNNER

We believe that our treadmill is the most bio-mechanically correct, therefore enhancing your overall running experience.

ASSEMBLED:

Length: 69.9 in / 177.5 cm

Width: 32.8 in / 83.3 cm

Height: 64 in / 162.6 cm

Weight: 280 lb / 127 kg

DELIVERY:

Length: 88.4 in / 224.5 cm

Width: 38 in / 96.5 cm

Height: 20.5 in / 52.1 cm

Weight: 305 lb / 138.3 kg

Our AirRunner is self powered and only require 4 AA batteries for the display.

Nope! Instructions can be found in the YouTube video https://youtu.be/UNKCiHbhYv0

We have designed the treadmill for ease of mobility by providing a transport handle and wheels that are always in contact with the ground.

We use a different set of metrics than competitor treadmills. Our metrics include, watts, HR, speed, RPM, Distance, Time, Calories, and Programs. It also include a quick button to change from KM to Miles.

We incorporate Bluetooth and Ant+ technology in all of our consoles.

Lightest manual treadmill available at 280lbs

As fast as you can run!

Maximum user weight is 350 lb / 158.8 kg